top of page
The Neurospicy Support Coordinator
ChatGPT Image Sep 14, 2026, 10_14_09 AM (1).png

What happens after I make a complaint?

I'll acknowledge your concern, make sure I understand what has happened and talk with you about what you would like to happen next.

Depending on the situation, I may need to:

  • Ask some questions or gather more information

  • Review relevant records

  • Explain what happened or why a decision was made

  • Apologise where appropriate

  • Work with you on a solution

  • Change the way I do something

  • Take action to prevent the same issue happening again

I'll keep you updated along the way and let you know the outcome.

Complaints will be handled respectfully, fairly and as confidentially as possible.

First, I'll listen.

Got feedback? J is listening!

Good, bad, awkward, uncomfortable or somewhere in between, I want to hear it!
 

Feedback helps me understand what’s working, what isn’t and where I can do better.
 

And just to be really clear: you are absolutely allowed to complain about me!
 

Making a complaint will not affect the way you are treated, the support you receive or your right to choice and control.

You Can Tell Me!

​

  • Tell me something you loved

  • Suggest something I could do differently

  • Let me know something didn't feel quite right

  • Raise a concern

  • Make a formal complaint

  • Tell me I completely missed the mark

You don't need to use fancy words or know whether something officially counts as a "complaint".


If something matters to you, it matters enough to tell me.

You might want to...

You might want to...

How do I give feedback or make a complaint?

Whatever feels easiest for you.

You can contact me by email, phone, text or through my feedback and complaints form.


You can also have someone you trust help you make a complaint or speak on your behalf, this can include a family member, friend, advocate or another person you choose.


You can tell me how you'd prefer to communicate throughout the process too.

Click Here: The Neurospicy Support Coordinator Feedback & Complaints Form

First, I'll listen.

Will complaining affect my support?

Absolutely not!!!!

You have the right to speak up without being treated differently or disadvantaged because you've raised a concern.
 

Feedback and complaints are part of providing safe, accountable and genuinely person-centred support.
 

I'd much rather know something isn't working than have you feel like you have to stay quiet.

The important bit...

You deserve to feel safe speaking up.

You don't need to worry about saying it perfectly, hurting my feelings or making things awkward.

Tell me what happened. Tell me what you need. We'll work out what comes next.

Because human-first support also means being accountable when something isn't working! 🌶️

What if I don't want to complain directly to J?

Also completely okay!

You do not have to raise a complaint with me first.
 

If your complaint relates to NDIS supports or services, you can contact the NDIS Quality and Safeguards Commission directly.
 

You can also ask an independent advocate, trusted person or support person to help you understand your options or make a complaint.
 

If your concern relates to the NDIA, your NDIS plan or a decision made by the NDIA, there are separate review and complaint pathways available through the NDIA.

Click Here: NDIS Quality and Safeguards Commission – make a complaint

What happens to information about my complaint?

I'll only collect and use information needed to understand, respond to and appropriately record your complaint.

Complaint information will be handled in line with my Privacy Policy and any applicable record-keeping, privacy and legal requirements.
 

There may be situations where information needs to be shared or reported because of a serious safety concern or legal requirement. If that happens, I'll be transparent about what I can.

bottom of page